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FAQ

Frequently Asked Questions (FAQ) – SaveBig 🌿

Welcome to the SaveBig FAQ section! Here, you can find answers to common questions about our products, services, and policies. If you need further assistance, feel free to reach out to us directly.

1. What products do you sell?

We offer a variety of plants and cacti to help bring nature into your home or garden. Our selection includes a wide range of species, from small indoor plants to large outdoor cacti.

2. How do I place an order?

Placing an order is simple:

  1. Browse our website and select the items you want to purchase.
  2. Add them to your cart.
  3. Proceed to checkout and fill in your billing and shipping information.
  4. Choose your payment method and confirm your order.
  5. You will receive an email confirmation with your order details.

3. Do you offer international shipping?

At this time, we only offer shipping within Germany. We are continuously working on expanding our shipping options and hope to serve more countries in the future.

4. How long will it take to receive my order?

Shipping times vary based on the delivery method selected:

  • Standard shipping typically takes 3-5 business days.
  • Expedited shipping is available for quicker delivery.
    You will receive a tracking number once your order has been shipped, so you can monitor its progress.

5. Can I cancel or change my order?

You can cancel or modify your order within 24 hours of placing it, as long as it has not yet been shipped. If your order is already processed or shipped, it cannot be changed, but you may be eligible for a return according to our Refund and Return Policy.

6. What should I do if I received a damaged or incorrect item?

If you received a damaged or incorrect item, please contact us within 7 days of delivery at kontakt@savebig.shop or call us at +49 06448 66978. Provide your order number and a description or photo of the issue, and we will assist you with a replacement or refund.

7. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your order’s status on the shipping carrier’s website.

8. What payment methods do you accept?

We accept the following payment methods:

  • Credit and Debit Cards (Visa, Mastercard, AMEX)
  • PayPal
  • Bank Transfers (where applicable)

All payments are processed securely through trusted payment gateways.

9. Do you offer gift cards?

Currently, we do not offer gift cards, but we are considering this option for the future. Stay tuned for updates!

10. How do I care for my plants and cacti?

We provide detailed care instructions for each plant and cactus on their product pages. In general, plants require proper sunlight, watering, and soil to thrive. Cacti typically need less water and prefer bright, indirect light.

11. How can I contact customer support?

If you have any questions or need assistance, our customer service team is here to help! You can reach us by:

12. How do I return an item?

If you’re not satisfied with your purchase, you can return it within the time frame outlined in our Refund and Return Policy. To initiate a return, please contact us at kontakt@savebig.shop. We will provide you with instructions on how to return your item.

13. Are my payments secure?

Yes! We use secure SSL encryption to ensure that all your personal and payment information is protected during transactions. Our website complies with the highest security standards to keep your data safe.

If you have any other questions or concerns, please feel free to contact us! Thank you for choosing SaveBig – bringing nature into your life, one plant at a time! 🌿