Order Cancellation Policy
At SaveBig, we understand that plans can change. That’s why we’ve made our order cancellation process simple and hassle-free. Please review the details of our policy below:
Cancellation Window
- You may cancel your order within 24 hours of placing it, provided it has not yet been shipped.
- If your order has already been processed or shipped, cancellation is no longer possible.
How to Cancel an Order
To cancel your order, please contact us immediately:
📞 Phone: +49 06448 66978
📧 Email: kontakt@savebig.shop
Include the following details in your cancellation request:
- Your order number
- The name used to place the order
- Reason for cancellation (optional)
Our team will confirm the status of your order and let you know if cancellation is possible.
Refunds for Cancelled Orders
- If your cancellation is approved, we will issue a full refund to your original payment method.
- Refunds are processed within 5–7 business days of approval.
Orders That Cannot Be Cancelled
- Orders that have already been shipped or delivered.
- Customized or special orders.
Need Assistance?
If you missed the cancellation window but no longer want your order, you may be eligible to return it under our Refund and Return Policy. Contact us to explore your options.
📞 Phone: +49 06448 66978
📧 Email: kontakt@savebig.shop
Thank you for shopping with SaveBig, where we bring nature closer to your home! 🌿